Refund/Return Policy: 

Original sales receipt must accompany returns.

In reference to hop rhizomes and potted/container hops:

• Rhizomes and plants will be exchanged on a per case basis.
• Northwest Hops no longer guarantees rhizomes that are not planted immediately after receipt. We can not be responsible for care after the product has left our facility. i.e temperature of storage.
• In rare cases some varietals will not grow for reasons unknown. Northwest Hops grows test plots of the many different varieties in order to identify problems. We reserve the right to compensate as we wish when the need arrives.
• We do not guarantee the presence, or lack there, of pests, and diseases both known and unknown.
• "Northwest Hops will always make the best effort to accommodate our customers. We understand user error and want our customers to be happy. Please, never be afraid to call with any questions, comments or concerns. Our success is your success."

In reference to Apparel and other merchandise:

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way

• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• -must not be a special order or a custom order

• -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Voice 559-212-HOPS

Office 503-902-0902